No User Found

We encountered a problem while logging you in. Please contact support@ringdna.com for help. (Code: NoUserFound)

Symptom

When signing in with Salesforce credentials, you see an error with the code No User Found.

Cause

Your Salesforce user doesn’t have a corresponding Revenue.io user account. This typically happens when a Revenue.io seat hasn’t been provisioned for you yet, or your Salesforce user was recently recreated and the link to your Revenue.io account was lost.

Troubleshooting

Contact your Revenue.io administrator and ask them to create a Revenue.io user for your Salesforce account. Revenue.io Support can confirm whether a user record exists but cannot create one without authorization from your account administrator.