Troubleshooting Notifications on Mobile

If you are not able to see notifications in the Mobile application added to your device, you can troubleshoot by performing the following steps:

Ensure you are using HTTPS

When configuring the application for the first time, ensure you are accessing ringDNA from the following URL: https://softphone.revenue.io

If your URL only contains “http://” we will not be able to display notifications. Remove the application from your home page and repeat the configuration steps to add the application back to your device using this URL instead.

Reset Mobile Push Notifications

On iOS, force-quitting the app reduces inbound call reliability until you open it again. Only use the iOS steps below when resetting push notifications, and reopen the app immediately afterward. Do not force-quit the app to save battery — a backgrounded VoIP app uses negligible power between calls.

Go to the settings tab of the application
Navigate to “Mobile Push Notifications” and set them to OFF
Re-enable"Mobile Push Notifications" by turning them to ON
Once you have toggled the notification settings, restart the application.
If you are using an iOS application:
1. Swipe up from the bottom of the device (or double-press the home button on older devices) to open the app switcher.
2. Swipe the app away to close it.
3. Immediately reopen the app and sign in if prompted. Do not leave the app force-quit.
If you are using an Android device you can force quit the application by:
1. Open the settings and tap Apps. …
2. Tap See all <#> apps and then locate the problem app that you want to shut down. …
3. Select the app and choose Force stop. …
4. Tap OK or Force stop to confirm that you want to kill the running app.
Reopen the application (or continue from step 5 on iOS).
Sign in if prompted.
Once logged in, navigate back to settings and select the Test button associated with Mobile Push Notifications.