Background Noise
If you hear static, distortion, or ambient sound during a call, it usually indicates a problem with your audio setup or environment rather than the dialer itself. These issues often stem from how your microphone, headset, or surroundings are configured.
Here’s an example of background noise interfering with a call:
Symptoms
- Static or crackling during a call
- Audible background sound (typing, chatter, traffic, HVAC) layered on top of otherwise clear speech
- Distortion when your microphone picks up loud or nearby sounds
If you’re hearing your own voice echoed back, or the other party says they can hear themselves, see Audio Echo instead — that’s a different, more specific issue. If your own voice sounds hollow, muffled, or distant instead — even in a quiet room with no background noise — see Tunnel Voice instead.
Causes
- Low microphone volume leading to increased sensitivity and noise pickup
- Noisy environments such as open offices or rooms with a lot of ambient sound
- Proximity to other agents whose conversations your microphone can pick up
- Noise-canceling headsets not configured properly
- Wireless headset interference or Bluetooth instability
Troubleshooting Steps
Check Microphone Placement and Volume
- Position your microphone close to your mouth to isolate your voice.
- Adjust your mic input levels to be strong but not distorted.
- Avoid sharing microphones between users.
Reduce Room Noise
- Move to a quieter environment or one with sound-absorbing materials.
- Close doors or windows to limit external sounds.
Manage Proximity Between Agents
- Sitting close to another agent on a call can cause your microphone to pick up their conversation as background noise.
- Move farther apart or lower your headset volume.
- Adjust your microphone sensitivity to reduce pickup from nearby voices.
Use Quality Headsets
- Use a wired headset when possible for stable audio quality.
- Ensure your headset supports noise cancellation, and that the feature is enabled.
- If using wireless or Bluetooth, ensure the headset is fully charged and paired cleanly.
Contact Support
If you’ve tried these steps and still experience background noise or distortion, Contact our Support Team. We can review your call logs and help isolate the issue.
To help our engineers diagnose the problem, please be sure to also report the Call.