Call Quality Issues – Revenue.io Support

Call Quality Issues

Poor call quality is usually caused by something in the path between your device and our system, such as your Wi-Fi signal, available bandwidth, headset, or browser — rather than by the dialer itself. Most of these issues are quick to identify once you know what to check.

Keep in mind that a phone call is a two-way connection. Some symptoms, like echo or muffled audio, can originate on the other party’s line instead of yours.

RingDNA monitors your connection quality during your phone calls. If network quality drops, you’ll see an in-dialer alert like Unstable Network right away — see Call and Network Alerts in the Dialer to understand what these mean.

What are you experiencing?

Match what you’re experiencing to a symptom below to jump straight to the fix.

My audio cuts in and out

Robotic, garbled, or breaking-up audio during a phone call.

I hear an echo, or they say I echo

The other party’s speakerphone or mic placement is causing it.

I hear background noise or static

Ambient sound or distortion mixed into the call.

Voices sound muffled or hollow

Audio sounds distant, like it’s coming through a tunnel.

Only one of us can hear the other

One side of the call has no audio.

My calls disconnect unexpectedly

The phone call ends abruptly before either party hangs up.

There's a delay before the call connects

A long pause before you hear ringing or a voice.

Dial pad tones aren't working

Extension tones repeat, garble, or don’t register.

Diagnose and get help

If nothing above matches, or you want to dig deeper:

How to Submit a Call Report

Send phone call details to our team for investigation.

Running Network Tests and Interpreting Results

Check your connection quality directly.

Enable Voice Trace Logs

Let Support capture detailed call diagnostics.

Call and Network Alerts in the Dialer

Understand the toast alerts RingDNA shows during phone calls.

For administrators

Review the Call Alerts Dashboard to see which users across your organization are experiencing network related call quality issues, so you can proactively resolve local network problems before they escalate.