Call Quality Issues

Poor call quality is almost always caused by your network — packet loss, limited bandwidth, or latency — rather than by the dialer itself. The articles here help you confirm what’s happening on your connection and what to do about it.

If you aren’t sure where to begin, run a network test to get a baseline reading, then match what you hear to one of the symptoms below. When you need to escalate, submit a call report right after the affected call so our team has the data while it’s fresh.