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Australia KYC Requirements

Australia KYC Requirements

Australia is introducing stricter KYC expectations for telecommunications services under its Scam Prevention Framework. These requirements are intended to improve trust in voice and messaging traffic and make it harder for bad actors to misuse phone numbers.

As part of these changes, customers using Australian local, mobile, and toll-free numbers must maintain and submit required KYC regulatory documentation.

Timelines to know

  • Starting June 1, 2026: All AU long codes must have a new approved Regulatory Compliance bundle to purchase new numbers.
  • Starting July 1, 2026: Numbers without approved bundle information may be suspended or reclaimed on or after this date by the carriers.

Business documentation requirements

Please prepare the following:

  • Business name and registration number: As shown on your commercial registry document. Australian businesses should provide ABN (for example, 123 456 789) or ACN (for example, 12 123 456 789) obtainable through the ASIC Portal.
  • Business website: Public-facing website or verified social media account.
  • Number type requirements:
    • Local numbers: You must provide a physical address within Australia (not a PO Box). The corporate registry document must also be Australian.
    • Mobile and toll-free numbers: You may provide a physical address from anywhere in the world (not a PO Box). You must provide a corporate registry extract or equivalent business registration document for your country.
  • Proof of business identity (for Australian businesses): Provide either the Current Company Extract or Record of Registration for Business, obtainable through the ASIC Portal. All businesses must provide the long form extract, which includes officer names and business address.
  • Authorized representative full name and contact email.
  • Authorized representative government-issued ID or passport: PDF format.
  • Proof of authorization: If the authorized representative is listed on the extract as a Director/Officer or other official contact, no LOA is required. If not listed, upload a Letter of Authorization signed by a Director named on the extract.

What to do next

After gathering the required documentation, submit a ticket to our Support team at support@revenue.io and include your regulatory bundle details so all impacted AU numbers can be associated with an approved bundle before enforcement dates.

If your submission is rejected, review the rejection reason, correct the required information or documents, and resubmit.

Frequently asked questions

What happens if I miss the July 1, 2026 deadline?

Non-compliant AU numbers are at risk of suspension or reclamation on or after July 1, 2026, which will interrupt messaging and phone call traffic.

How long does review take?

Review times can vary and is expected to increase as the deadline approaches. Submit as early as possible before the enforcement deadline so you have time to address any requested corrections.

What if my bundle is rejected?

Support will share the rejection reason and work with you in your existing ticket to resubmit those changes.

Can I still use my numbers while my bundle is being reviewed?

Existing numbers can continue to work until the July 1, 2026 enforcement date. New AU number purchases require an approved bundle starting June 1, 2026.

Are the new regulatory standards open to the public?

Not at this time. However, public information about the Scam Prevention Framework is available here: