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RingDNA Mobile for iOS
Submit a diagnostic report in iOS

Submit a diagnostic report in iOS

These steps apply to the RingDNA iOS app and show how to submit a diagnostic report. A diagnostic report is helpful if you encounter an issue in the iOS app. It includes logs that help our support team identify and troubleshoot the problem.

Submit Diagnostics

  1. Tap the Settings tab in the RingDNA iOS App.
Screenshot of the Menu pane in the RingDNA iOS app.
  1. Tap Send Diagnostics.
Screenshot of the Settings tab in the RingDNA iOS app. It's showing the Send Diagnostic button in the bottom half of the screen.
  1. Tap the Mail icon in the app row.
Screenshot showing the share options in iOS, including a Mail icon.
  1. Send an email to support@revenue.io with the diagnostic log file attached and a description of the issue.

Note: You can also attach a screenshot or screen recording to help support troubleshoot faster.