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RingDNA Communications Hub
Call Flows
Call Flow Steps
Post Call Survey

Post Call Survey

The Post Call Survey step connects the caller to a separate survey call flow immediately after the agent ends the primary call.

Post Call Survey step configuration panel
Example master call flow showing a Post Call Survey step referencing a child survey flow

Survey call flows can only contain Menu, Prompt, and Greeting steps. Once survey data is collected, it is stored in Salesforce under Call Flow > Call Flow Steps.

See Post-Call Surveys for a full setup guide.