Call Flow Steps
The Revenue.io call flow builder includes over a dozen step types — from simple greetings and menus to Salesforce Apex callouts and dynamic loops. Use the articles below to find the right step for your use case.
Route the call to a user, queue, skill, or number.
Play an audio message to the caller.
Branch the call by the digit the caller presses.
Collect digit or spoken input and save it as a variable.
Play a prompt and record a message from the caller.
Send a text message during the call flow.
Connect up to 40 participants on a single call.
End the call at a terminal point in the flow.
Send the caller to a survey flow after the call.
Route by business hours, holidays, and shifts.
Route on a variable such as area code or Salesforce data.
Repeat a step for each item in a list.
Query Salesforce Apex mid-call to drive routing.