RingDNA Communications Hub
Manage calls, texts, emails, and conversations seamlessly inside Salesforce
Documentation
Using RingDNA
Extension, sign-in, and first steps in Salesforce.
Set up and use the native iOS app.
Numbers, click-to-call, transfers, and conferencing.
Your calls and queue history.
Send SMS/MMS and read threads.
Leads, Contacts, search, and favorites.
Call tools, tasks, email, and notes.
Drops, transcripts, and greetings.
Desktop and browser notifications.
Today’s schedule in the dialer.
Work list views without leaving the hub.
Mobile setup, sync, calls, and SMS.
Setup & Administration
Admin settings for the hub.
Live listen, whisper, and dashboards.
Queues, routing, and parking.
Policies, storage, and playback.
Outcomes and required labels.
Surface priority Leads in the hub.
Post-call steps, routing, and surveys.