RingDNA Intelligent Dialer
RingDNA Intelligent Dialer
Roles:
AdministratorSupervisor
License:
RingDNA Dialer
RingDNA admin reports and dashboards help you monitor call volume, duration, efficiency, queues, messaging, and supervisor activity across your Communications Hub.
Available RingDNA reports
Overview and supervisor
List of RingDNA admin reports and dashboards
Monitor live and recent team activity from a supervisor view
Prepare quarterly business review metrics for leadership
Call volume and duration
Track inbound and outbound call volume over time
Compare call duration trends by day
Review average call length across your teams
Analyze how long calls last across users and teams
Call quality, efficiency, and alerts
Measure how efficiently agents handle call activity
Monitor call and network alerts affecting agent experience
Review call events and wait-time related metrics
Identify how often calls go unanswered
Track recording availability and related call recording metrics
Distribution, transfers, and queues
See how calls are distributed across agents and teams
Monitor queue performance and wait-related metrics
Inspect detailed call log records for troubleshooting and audit
Access standard call reporting views for RingDNA admin use
Messaging and presence
Track SMS and messaging volume across your organization
Measure emails sent through Revenue.io
Understand agent busy and presence patterns over time
Accessing reports
- Log in to the Revenue app.
- Click Insights.
- Select RingDNA or Admin under the Select Product filter (optional).
- Select the report you want to view.