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Analytics & Dashboards
Conversation AI

Conversation AI

Roles:
AdministratorSupervisor
License:
Conversation AI

Use Conversation AI Insights to understand rep behavior, keyword trends, coaching activity, and engagement across conversations.

Available Conversation AI reports

Etiquette and coaching

Insights: Conversation Etiquette
Track talk ratios, interruptions, silence, and engagement across audio and video conversations
Insights: Analytics Details - Coaching
Analyze coaching activity and feedback trends across your teams

Conversation topics

Insight on Keyword by Speaker in Conversation Topics
See which speakers mention keywords and how topics appear in conversations
Insights: Analytics Details - Conversation Topics
Explore conversation topic trends and keyword analytics in detail

Activity and impact

Engagement Dashboard
Monitor engagement patterns across calls, meetings, and related activity
Insights: Activity Metrics
Review activity volume, dispositions, and recorded call metrics
Revenue Impact Dashboard
Connect conversation activity to pipeline and revenue outcomes

Accessing reports

  1. Log in to the Revenue app.
  2. Click Insights.
  3. Select Conversation AI under the Select Product filter (optional).
  4. Select the report you want to view.

When you update filter values, click Refresh so the report reflects your selections. Most reports can be downloaded: hover over the results, then select the cloud icon to download as .csv, .xlsx, or .json.