Annotating Conversations

 

Contents:

What are Annotations?

Annotations are written feedback regarding a specific part of a conversation ingested within Conversation AI. The Annotation function is one of the most powerful tools to give and receive coaching to improve rep performance. Anyone can leave an annotation – peers, coaches, managers, or the reps themselves.

 

How to annotate a call

Within a specific point of a call/ a speaker's associated transcript, you can click on the annotation button at the right of the conversation player controls.

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When you click on the Annotation button, a modal window will pop up that allows you to leave your feedback on a particular moment in the call. You will be able to see the specific transcript to which the annotation will be linked.
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Annotation Notifications

Each time an Annotation is created, the Rep that hosted the call will receive a notification that their call received an annotation. 

See Also: Managing and Updating Notifications

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