Call Efficiency

What is this?

This dashboard highlights:

  1. The volume of calls over 3 min and the % of calls that reach a defined disposition.
  2. The % of calls over three minutes compared to the total volume of dials
  3. Individual user call efficiency.

Note: 🔄 Data in this report is updated every 6 minutes.


Why Was This Built?

To highlight not the volume of calls but the efficiency of reaching a defined disposition.

How Does It Work?

Users can select users, teams, call dispositions, and a start and and end date to analyze the results over the defined period.

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