What is this?
This dashboard highlights:
- The volume of calls over 3 min and the % of calls that reach a defined disposition.
- The % of calls over three minutes compared to the total volume of dials
- Individual user call efficiency.
Why Was This Built?
To highlight not the volume of calls but the efficiency of reaching a defined disposition.
How Does It Work?
Users can select users, teams, call dispositions, and a start and and end date to analyze the results over the defined period.