Moments™ App for Web

The Moments™ App is a progressive web app that can be accessed here

 

For Agents who want to receive Moments™ Notifications in an uncluttered environment; Agents have the option to launch the Moments™ App directly within their browser.

 

This app is powered by the Moments™ Widget and provides a standalone experience for real-time coaching, displaying triggered notifications outside of the RingDNA Dialer.

 

Note: In addition to the Moments™ App for Web, real-time Notifications can be received and displayed via the Moments™ Widget or the downloadable Moments™ App for Desktop.

 

How It Works

1. In your browser, go here and login using SFDC credentials

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2. If already logged in via SFDC, go here to launch the Moments™ App for Web in your browser

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3. Connect on a live call using the RingDNA Dialer (place an outbound call or answer an inbound call) to activate the Moments™ App to receive real-time Notifications

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4. Notifications/Checklists that trigger are displayed in the Moments™ App during the live call. The count of incomplete triggered Notifications is displayed as a badge in the Dialer (on the Moments widget)

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5. Browser window can be resized and repositioned on the screen. The Moments™ App will adjust accordingly.

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