The Moments™ App is a progressive web app that can be accessed here.
For Agents who want to receive Moments™ Notifications in an uncluttered environment; Agents have the option to launch the Moments™ App directly within their browser.
This app is powered by the Moments™ Widget and provides a standalone experience for real-time coaching, displaying triggered notifications outside of the RingDNA Dialer.
How It Works
1. In your browser, go here and login using SFDC credentials
2. If already logged in via SFDC, go here to launch the Moments™ App for Web in your browser
3. Connect on a live call using the RingDNA Dialer (place an outbound call or answer an inbound call) to activate the Moments™ App to receive real-time Notifications
4. Notifications/Checklists that trigger are displayed in the Moments™ App during the live call. The count of incomplete triggered Notifications is displayed as a badge in the Dialer (on the Moments widget)
5. Browser window can be resized and repositioned on the screen. The Moments™ App will adjust accordingly.