For Agents who want to receive Moments™ Notifications in an uncluttered environment; Agents have the option to install/use the Moments™ App on their desktop. This app provides a standalone experience for real-time coaching, displaying triggered notifications as a companion to the RingDNA Dialer and outside of the browser.
Additionally, the Moments™ App for Desktop can be paired with video meetings (coming soon), allowing Agents to receive real-time Moments™ notifications while hosting live video conferencing meetings.
The Moments™ App is supported on desktop devices and can be installed on both Macs (MacOS) and/or PCs (Windows OS).
Note: Moments™ App is not supported on mobile devices (iOS or Android).
How to Install
1. Goto moments.ringdna.net in your browser (Chrome). If needed, sign-in using SFDC login credentials
2. Click on the download button in the top-right of the navigation
4. Once installed, Moments™ App (“Revenue.io”) will appear on your desktop