Flagging a call for coaching

For Dialer users with Conversation AI licenses, a "Coach" button will appear while on calls in the Dialer. When an Agent clicks the "Coach" button, an email will be generated to the user's Team Supervisor(s).

Note: the "Coach" button will not appear in the RingDNA Communications Hub if the active call isn't being recorded.


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Example of email notification delivered to a Team Supervisor when one of their reps clicked the "Coach" button:


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