Manage Call Tools for the Dialer

Enabling Call Tools in the RingDNA Dialer

To enable Call Tools in the RingDNA Dialer, follow these steps:

1.) Log into the Admin Console

2.) In the left hand navigation, under Products, click RingDNA Dialer and select the RingDNA Dialer Settings link:

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3.) Locate the Enable Call Tools toggle and switch it ON. Click Save:

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4.) With the Enable Call Tools toggle enabled, RingDNA Dialer users will have access to the Call Tools button in the Dialer:

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Enable Chatter for Call Notes

To allow Call Notes to be posted into Salesforce Chatter, enable the Chatter Checkbox in Call Notes toggle and click Save:

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Enable Call Rating

To allow RingDNA Dialer users to rate a call, enable the Call Rating toggle and click Save:

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Append Transfer Info to Cold Transfer Target Calls

To allow RingDNA Dialer users to add the callkey of the call (where a cold transfer was initiated) to the comments field (for the target call of the transfer), enable the Append Transfer Info to Cold Transfer Target Calls toggle and click Save:

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