Manage Call Tools for RingDNA

Enabling Call Tools in the RingDNA Dialer

To enable Call Tools in the RingDNA Communications Hub, follow these steps:

Log into the Admin Console	https://app.ringdna.net/
In the left hand navigation, under Products, click RingDNA and select the Call Actions link
On the Call Tools tab, locate the Enable Call Tools toggle and switch it ON. Click Save.
With the Enable Call Tools toggle enabled, RingDNA Communications Hub users will have access to the Call Tools button

 

Enable Chatter for Call Notes

To allow Call Notes to be posted into Salesforce Chatter, turn on the Enable Chatter for Call Notes toggle and click Save

 

Enable Call Rating

To allow RingDNA Communications Hub users to rate a call, turn on the Enable Call Rating toggle and click Save.

 

Append Transfer Info to Cold Transfer Target Calls

To allow RingDNA Communications Hub users to add the callkey of the call (where a cold transfer was initiated) to the comments field (for the target call of the transfer), enable the Append Transfer Info to Cold Transfer Target Calls toggle and click Save.