Enabling Call Tools in the RingDNA Dialer
To enable Call Tools in the RingDNA Communications Hub, follow these steps:
1.) Log into the Admin Console
2.) In the left hand navigation, under Products, click RingDNA and select the RingDNA Settings link:
3.) Locate the Enable Call Tools toggle and switch it ON. Click Save:
4.) With the Enable Call Tools toggle enabled, RingDNA Communications Hub users will have access to the Call Tools button in the Dialer:
Enable Chatter for Call Notes
To allow Call Notes to be posted into Salesforce Chatter, enable the Chatter Checkbox in Call Notes toggle and click Save:
Enable Call Rating
To allow RingDNA Communications Hub users to rate a call, enable the Call Rating toggle and click Save:
Append Transfer Info to Cold Transfer Target Calls
To allow RingDNA Communications Hub users to add the callkey of the call (where a cold transfer was initiated) to the comments field (for the target call of the transfer), enable the Append Transfer Info to Cold Transfer Target Calls toggle and click Save:
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