Sending an Email from Engage
The Sequence package allows for agents to manually send emails that admins have configured that require human intervention.
Manual emails sent from the agent's native account can be edited on Engage by selecting the Email button.
The card will expand to show additional information about the Sequence. Additionally, the user may edit the Subject line, add a cc or bcc to the email, and edit the email content.
Once completed, the sequence action associated with the selected participant record will automatically be removed from an agents Engage.
Your email will be sent from a native email address or via salesforce based on the existence of a connected email account in the ringDNA admin console.