Phone Conversations on Won Deals Dashboard

The Phone Conversation Metrics on Won Deals highlights what happens on phone conversations when a deal is won. Here we look at all activities associated with won deals and present aggregated stats to tell the general story of what happens when your team reaches success. With this information, you can investigate each individual metric on a rep by rep basis to see what happens by rep when they win or lose a deal. This provides key insight into areas that you may want to investigate when you see a stark contrast between behaviors across the outcome of a deal.

Who is this for?

AE Managers

How can this be configured?

This dashboard can be configured based on various opportunity types and roles to gain keen insight into specific segments and roles managing your opportunity pipeline. 

What data points are included in the dashboard?

Summary Stats

  • Agent Talk Ratio 
  • Agent Talk Rate
  • Agent Average Monologue 
  • Agent Average Longest Streak
  • Agent Interruption Ratio 
  • Agent Active Listening Ratio 
  • Agent Sentiment 
  • Agent Sentiment Change
  • Agent Vocabulary

Charts

  • Agent Talk Ratio 
  • Agent Talk Rate
  • Agent Average Longest Streak
  • Agent Average Monologue 
  • Agent Interruption Ratio 
  • Agent Interruptions
  • Active Listening Ratio 
  • Agent Active Listening Moments
  • Agent Vocabulary
  • Agent Sentiment 
  • Agent Sentiment Change

Reports

  • Phone Conversation Metrics on Won Deals

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