Outbound Team Calls Dashboard

This dashboard presents SDR Managers with insights into the productivity of their team’s reps in placing outbound calls and driving conversations. Highlighted is the total volume of their team's output along with the volume of conversations that they are driving from those calls. It’s not just about volume here but conversion into conversations.

Who is this for?

SDR Managers

How can this be configured?

None

What data points are included in the dashboard?

Summary Stats

  • Outbound Calls
  • Outbound Calls with Local Presence
  • Total Connected Calls
  • Voicemail Drops
  • Connection Rate - All Calls
  • Connection Rate - Local Presence
  • Total Duration of Connected Calls
  • Callback Rate

Charts

  • Outbound Calls By Rep and Disposition
  • Total Connected Calls
  • Total Duration of Connected Calls
  • Connection Rate by Time of Day
  • Disposition by Time Of Day
  • Local Presence Connection Rate by Time of Day
  • Voicemail Drops by Time of Day
  • Voicemail Drops by Rep

Reports

All reports below display in Agent's timezone set in Salesforce

  • My Team’s Outbound Calls
    • This report shows all outbound calls made and was answered
    • This report omits calls with empty & voicemails disposition
  • My Team’s Outbound Calls With LP

    • This report shows outbound calls placed using a Local Presence Number.

  • My Team’s Outbound Connected Calls
    • This report only considers outbound Connected Calls 
    • Connected Call is defined as calls answered with a length >= 120 seconds and omits empty, bad data, voicemails dispositions
    • International calls & Toll-Free numbers are omitted from Connected Calls
  • My Team’s Outbound Calls with VM Drops
    • This report shows outbound calls where an agent left a pre-recorded automated voicemail.

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