Here you are able to see summary statistics along with detailed charts that compare agent statistics across Salesforce roles. This insight tells you the general shape of conversations within your org based on functional roles and presents metrics contextual to video calls.
Who is this for?
Sales Managers, AE Managers, SDR Managers, Customer Success Managers
How can this be configured?
This dashboard provides agent statistics at all times. Add custom date range limits to your dashboards to increase performance or control the types of users that you want to see in this dashboard by using additional role or profile filtration.
What data points are included in the dashboard?
Summary Stats
- Agent Talk Rate
- Agent Talk Ratio
- Agent Sentiment
- Agent Average Monologue
- Average Agent Longest Monologue
- Agent Vocabulary
Charts
- Talk Ratio By Rep
- Talk Rates By Rep
- Longest Monologue By Rep
- Average Monologue By Rep
- Vocabulary By Rep
- Sentiment By Rep
- Sentiment Change By Rep
Reports
- Individual Video Conversation Metrics