Individual Phone Conversation Metrics Dashboard

Who is this for?

Sales Managers, AE Managers, SDR Managers, Customer Success Managers

How can this be configured?

This dashboard provides agent statistics at all times. Add custom date range limits to your dashboards to increase performance or control the types of users that you want to see in this dashboard by using additional role or profile filtration. 

What data points are included in the dashboard?

Summary Stats

  • Agent Talk Rate
  • Agent Talk Ratio
  • Average Agent Longest Monologue
  • Agent Average Monologue
  • Agent Sentiment
  • Agent Interruption Ratio
  • Agent Active Listening Ratio
  • Agent Vocabulary


  • Talk Ratio By Rep
  • Talk Rate By Rep
  • Longest Monologue By Rep
  • Average Monologue By Rep
  • Interruption Ratio By Rep
  • Interruptions By Rep
  • Active Listening By Ration By Rep
  • Active Listening Moments By Rep
  • Vocabulary By Rep
  • Sentiment By Rep
  • Sentiment Change By Rep


  • Individual Phone Conversation Metrics

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