What is this?
The QBR report is a collection of dashboards, such as the number of users that logged into Revenue.io by month, Connection Rates, and the number of calls with Voicemail Drops. The suite of embedded reports included in the QBR Report are below.
Note: 🔄 Data in this report is updated daily at 8:30 A.M. UTC.
General reports
- Active License - Snapshot of the current number of active licenses per product.
- Logins by Month - Number of login events each week.
- Number of Users Per Location - Total number of users per Location in your account.
RingDNA Communications Hub (aka Dialer) reports
- Call Volume By Date - Call volume by user Title.
- Call Volume By Direction Over Time - Stacked bar chart detailing call volume by direction (inbound, outbound, and video)
- Dispositions - Bar chart of the number of each disposition used over the last 6 months.
- Calls with Voicemail Drops - Calls by user location that used the voicemail drop feature. Shown for the past 6 months.
- Calls with Notes - Bar chart displaying the number of calls with notes per month.
- SMS Sent - Number of SMS messages sent per month.
- Local Presence (by hours of day) - Bar chart detailing the number of calls placed (using and without using Local Presence) by hour of day over the last 6 months.
- Connection Rate - new - Line graph comparing the connection rate by time of day for calls utilizing Local Presence vs. without Local Presence. The hour of day is normalized to the timezone associated with the area code of the "to number".
- Average Time Savings Per User - This report will average the utilization data of all users who have made a call within the last six months to calculate average time savings per user.
- Call Volume Per login By Direction Over Time - Average number of calls (inbound, outbound and video) per user login over the time period.
Conversation AI reports
- Recordings played - Number of recordings played in total each month.
- Time Spent Live Listening to Calls - Number of realtime listen-ins and the average time per listen.
Why is this important?
Managers can get a quick pulse check into their teams adoption and utilization of the Revenue.io platform. Along with your CSM, they can provide insight into areas of adoption that can be improved to drive even more value from the suite of functionality in the hands of your reps.