What is this?
The Message Volume report details SMS messaging information in the account:
- Message Volume (over time)
- Message Volume (by user and direction)
- Outbound Message Volume (over time)
- Inbound Message Volume (over time)
- Message Detail (including the date/time, who sent the message, whether it was received or not, and the message content).
Note: 🔄 Data in this report is updated daily at 1:30 AM UTC.
Why is this important?
Admins want to be able to view the volume of inbound and outbound SMS messages so that they can see trends across their organizations and view granular message data for analysis.
Outbound Message Volume Status
After a message a message is successfully sent from our platform to the carrier network, the recipient's carrier may respond with the delivery status of that message. You will expect a "Delivered" status most of the time, but in some scenarios message delivery to the recipient's device may not be successful.
Message deliverability varies depending on your use case, industry, and data quality. Companies that source high quality leads or primarily respond to inbound contact requests can expect a higher deliverability rate.
A list of the most common undeliverable reasons can be found below:
| 30003 - Destination unavailable | The delivery of your message failed due to an unavailable or unreachable destination. Common examples are a user who is outside of cellular service or whose mobile device is powered off. |
| 30004 - Message blocked | The destination number you are trying to reach is blocked from receiving this message or the recipient has previously responded with "STOP" or another opt-out keyword. |
| 30005 - Unknown Destination | The destination number you are trying to reach is unknown and may no longer exist. |
| 30006 - Landline or unreachable | Your message was sent to a landline, or an unreachable carrier. |
| 30007 - Message filtered | The contents of the message were flagged automatically by the carrier's filtering system. Ensure your messages do not include shortened links or content that may look like spam. |
| 30008 - Unknown error | We received a generic error from the carrier indicating the message could not be delivered. No reason was provided. Our Support team can investigate what went wrong. Please open a Support request and include a minimum of 3 or more examples from the Message Detail report. |
| 30019 - Message content too large | Message failed because the size of the content associated with the message exceeded carrier limit. Images should be in jpeg, png, or gif format and all attachments should be under 5MB. |
| 30024 - Sender not authorized | If you recently ported a Mobile number, you may see this error if the SMS port hasn't completed 100%. |
| 30034 - Sender not registered for A2P | You are sending messages to the US using a US number that is not associated with an approved A2P 10DLC Campaign. If you recently ported the number in, the registration may still be in-progress. If the error persists, please contact Support. |