What is this?
The Message Volume report details SMS messaging information in the account:
- Message Volume (over time)
- Message Volume (by user and direction)
- Outbound Message Volume (over time)
- Inbound Message Volume (over time)
- Message Detail (including the date/time, who sent the message, whether it was received or not, and the message content).
Why is this important?
Admins want to be able to view the volume of inbound and outbound SMS messages so that they can see trends across their organizations and view granular message data for analysis.