What is this?
The dashboard displays the overall call volume for a range of dates in several embedded reports:
- Total Calls - numerical roll-up representing the total number of calls over the date range
- Inbound Calls - numerical roll-up representing the total number of inbound calls over the date range
- Outbound Calls - numerical roll-up representing the total number of outbound calls over the date range
- Total Number of Agents - numerical roll-up representing the total number of agents who made inbound or outbound calls over the date range
- Call Volume By Day - stacked bar graph displaying total call volume (by total, inbound, and outbound calls) broken out by day over the date range
- Call Volume By Day (Tabular) - tabular report displaying total call volume (by total, inbound, and outbound calls) broken out by day over the date range
- Call Volume By Agent - tabular report displaying total call volume (by total, inbound, and outbound calls) broken out by Agent over the date range.
Dashboard Filters
- User Name - A multi-select filter allows you to filter the Dashboard by specific Agent(s)
- Team Name - A multi-select filter allows you to filter the Dashboard by specific Team(s)
- Start Date / End Date - Set the date range using these two filters
Note: 🔄 Data in this report is updated every 4 hours.
Why is this important?
Sales managers want to know whether their teams are making enough calls every day, and this chart provides an easy-to-understand chart that highlights the distribution of call volume (inbound/outbound) by day and by Agent.