About the Call Durations Report
The length of time agents spend on calls is a critical data point for sales leaders to understand. This report provides granular, call-by-call data on call durations so that managers can drill in and better understand the nature of specific calls.
Report / Dashboard Details
Revenue.io Admins can filter their results by Start Date and/or End Date. Once filters have been applied click the Refresh button.
The Call Durations report shows the total duration of a call, as well as the duration of each leg of the call. The report also displays:
- The call's Salesforce Task ID in the sftaskid column
- The call's start time in the starttime column
- The Revenue.io user who took the call in the agent column