Setup Default Email Client with RingDNA

When clicking on an email address in the RingDNA Communications Hub, your system is responsible for opening the appropriate software to handle this request. If you find that the wrong application is launching, or a blank Chrome window is opening instead, follow the steps below to configure your default email client.


Configure Windows 10 & 11

  1. Click the Windows icon on your screen or press the Windows button on your keyboard and search for Settings | Apps | Default Apps

  2. Within Default Apps, look for the Email section and select your client of your choice.
    If you're using a web-based email client such as Gmail or Office365 Cloud, select "Google Chrome"

  • More information on selecting default programs in Windows here.

Configure MacOS Monterey

  1. To adjust the default email application within Mac OS, open the Mail app.

  2. From the menu bar, choose Mail | Preferences. Older versions of the Mail app may have a Settings option instead.


  3. Select the General tab and choose an email app in the Default email reader dropdown list.
    If you're using a web-based email client such as Gmail or Office365 Cloud, select "Google Chrome"


Configure Web-based Email Clients

If you selected Google Chrome in the previous steps, follow these additional instructions to configure your mail app in Chrome.

  1. Paste the following into your Chrome search bar:
  1. ensure that the option sites can ask to handle protocols is enabled and that your web-based email client does not appear in the not allowed to handle protocols section. If it does, delete the entry.

  2. Sign into your web-based email client and look for the protocol icon near the search bar. It will appear as two overlapping diamonds.

  3. Click on the protocol icon and choose Allow in the dropdown list.

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