The call to itself is not supported

An error has been encountered. The call to itself is not supported.

Symptom

When a user attempts to place a call, a voice can be heard on the call indicating that the call failed with the code “The call to itself is not supported”.

Cause

The user is attempting to call their own Smart Number. The RingDNA Dialer will not establish a call to itself. 

Troubleshooting

Verify the number dialed is not the same as the caller. Alternatively, attempt to dial a different number.

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