Favorites is a good way to manage the people you are in frequent contact with or need to transfer calls to.
You can add favorites by clicking the Star icon next to a contact/lead in the RingDNA Dialer.
Or alternatively, you can manually add favorites by clicking the Plus icon next to the text 'Manually add new favorite' on the Favorites page and entering the name and phone number on the modal. By clicking 'Save', a new Favorite is created.
You can access your Favorites list by clicking the 'Favorites' tab on the Contacts page and initiate a call/SMS/email with your Favorite contact.
Transferring calls to Favorites
You can easily transfer a call to a Favorite by searching the name of the Favorite in the Transfer Call modal.