Teams and Call Shadowing in Intelligent Dialer
Revenue gives Supervisors the ability to listen in on any rep's live calls. Managers can also use the Monitor function to follow a rep's calls stream throughout the day. Both of these features enable Supervisors to monitor their team’s call quality in real-time.
Listening to Calls
Step 1: In the Intelligent Dialer, click the Team icon to see a list of your reps. |
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Monitoring Calls
Step 1:From the Team page in the Intelligent Dialer, click Monitor to follow a rep's call stream. Monitoring enables Supervisors to automatically join the monitored agent's calls instead of waiting for calls to come in. |
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Step 2: To stop monitoring a rep, click Stop. |