Symptom
When a user attempts to place a call with Call Forwarding enabled, the call is never received on the forwarding device. After 15 - 30 seconds, a red banner is displayed near the bottom of the dialer with the message: “Forwarding Device not available”.
Cause
RingDNA Dialer attempted to forward the call to your configured forwarding device, but a connection to your device could not be established.
Status: No Answer
The dial to the forwarding device was successful, but the user did not answer the device to continue the call.
Status: Busy
The dial to the forwarding device was not successful because the phone number was unreachable or the device was busy/offline.
Troubleshooting
- Ensure that your forwarding device is reachable by calling it from another (non-Revenue) phone, such as a colleague’s mobile. If you still encounter an error, It’s likely to be an issue with the forwarding device itself.
- Periodically restart your forwarding device. It may have temporarily become disconnected from your provider’s network making it unreachable by Revenue.
- Check your forwarding device’s voicemails to see if your device is sending your forwarded calls to voicemail. This may be a method of spam prevention on your device. If so, adding your Revenue Smart Number as a contact in your phone will often help ensure it’s not blocked.
- When using a mobile phone as a forwarding device, ensure that you’re in a location with good signal strength. If that is not possible where you are located, Enable WiFi calling on your mobile phone may help.