While ringDNA users adjust to working from home, it is important to remember that many of your neighbors are likely working from home, too. This may create an unintended consequence: higher capacity strain on AT&T, Verizon and other companies’ mobile towers and network infrastructure.
Mobile phone performance
There is a strong possibility that your nearest mobile phone tower is under bandwidth capacity stress due to increased demand. You may notice that your cell phone service has full bars, or works well most of the time, but there are periods where it won’t work at all. This is caused by the increased number of people making phone calls, streaming, playing games and using social media all from home.
When you're Call Forwarding RingDNA with your mobile phone, mobile phone tower degradation may impact the quality of your RingDNA calls.
Continue to Call Forward RingDNA Dialer to your mobile phone but turn on ‘WiFi Calling’ on your mobile!
Luckily your mobile phone has an option to utilize your home WiFi network to make calls. Many RingDNA users have enabled ‘WiFi Calling’ and seen a reduction in the number of dropped mobile calls/call quality issues. This in turn has helped improve ringDNA call quality performance.
As a precaution, you should designate an Emergency Address for your mobile phone (see how to below).
By activating ‘WiFi Calling’ on your mobile phone, when making emergency calls such as 911 in the U.S., emergency service providers will be unable to automatically identify your location.
Note that you are still able to verbally provide them your location over the phone during a conversation.
That said, you will be required to add an Emergency Address when setting up WiFi calling that shows where you will be calling from. This way, Emergency Services will have access to your primary location provided you’re unable to communicate your location during an emergency call.
To Enable WiFi Calling on an iPhone:
- Go to Settings
- Go to Phone
- Go to WiFi Calling
- Turn on WiFi Calling
- Choose Enable
- Follow the instructions for how to set your Emergency Address
For Android devices:
You will need to activate HD Voice/Advanced Calling and then set your Emergency Address. This varies by device. Please contact support with your device Make and Model and we will help you turn on WiFi Calling.