Unlike a warm transfer call, a cold transfer call is performed without using RingDNA Dialer to connect with the transfer's recipient prior to the transfer occurring.
Initiating a Cold Transfer
Step 1 - Select the Transfer Button
While on an active call, select Transfer within the active call tools at the top of the Dialer.
Step 2 - Select Your Intended Transfer Option
Upon selecting Transfer you will be provided a search box to select whom you want to transfer the call to.
After a User, Call Queue, or Favorite has been selected, select the Transfer button to perform the cold transfer. (To avoid performing a Warm Transfer, ensure that the Warm Transfer checkbox is unchecked.)