Unlike a warm transfer call, a cold transfer call is performed without using RingDNA to connect with the transfer's recipient prior to the transfer occurring.
Initiating a Cold Transfer
Step 1 - Select the Transfer Button
While on an active call, select Transfer within the active call tools at the top of the Dialer.
Step 2 - Select Your Intended Transfer Option
Upon selecting Transfer you will be provided a search box and Recent Transfers table to select who you want to transfer the call to:
Note: if you attempt to transfer a call to a user that is busy or offline, a warning message will be displayed. You can still initiate the transfer, but the intended recipient may not be available to take the transfer:
After a User, Call Queue, Call Flow or Favorite has been selected, select the Transfer and Leave button to perform the cold transfer.