How to Perform a Cold Transfer

This article outlines how to perform a cold transfer in the RingDNA Dialer

Unlike a warm transfer call, a cold transfer call is performed without using RingDNA Dialer to connect with the transfer's recipient prior to the transfer occurring. 

Initiating a Cold Transfer

Step 1 - Select the Transfer Button

While on an active call, select Transfer within the active call tools at the top of the Dialer. 

Step 2 - Select Your Intended Transfer Option

Upon selecting Transfer you will be provided a search box to select whom you want to transfer the call to.

User-added image

After a User, Call Queue, or Favorite has been selected, select the Transfer button to perform the cold transfer. (To avoid performing a Warm Transfer, ensure that the Warm Transfer checkbox is unchecked.)


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