When you capture call outcomes, you create an incredibly valuable top-down view of your reps’ daily activities. Enable the Call Disposition Required setting in the Admin Console, so reps are required to disposition the last call they completed before they can continue dialing.
Step 1: Log in to Admin Console
Step 2: Click on the RingDNA Dialer nav option
Step 3: Click on the RingDNA Dialer Settings sub-nav option
Step 4: Toggle the Call Disposition Required toggle On by selecting to make Dispositions required for Inbound calls, Outbound calls, or All calls.