When you capture call outcomes, you create an incredibly valuable top-down view of your reps’ daily activities. Enable the Call Disposition Required setting in the Admin Console, so reps are required to disposition the last call they completed before they can continue dialing.
| Step 1: Log in to Admin Console | |
| Step 2: Click on the RingDNA nav option | |
| Step 3: Click on the Call Actions sub-nav option | |
| Step 4: Enable the Dispositions Required setting by selecting to make Dispositions required for Inbound calls, Outbound calls, or All calls. |