Imperfect Audio Quality: Echo


rtaImage__1_.png Echo Symptom Recording

rtaImage__1_.png Control Recording without Symptom

rtaImage__1_.png Echo Snippet Recording


If there is echo, static, feedback or any other unwanted noise on the audio connection during your call, there are several common issues that could be causing it. Most often, audio feedback is caused by an improper placement of hardware or a misconfiguration of software settings.


  • Your microphone volume could be too low
  • Noisy rooms
  • Proximity to other Agents
  • Noise Cancelling Headsets
  • Wireless headsets
  • Using WiFi instead of wired network access


Microphone Placement and Volume

  • Place the microphone as close to your mouth as possible to isolate any external noise. Your microphone volume could be too low. Set the mic input levels high but not to the point of distortion.

Room Noise

  • Sometimes the echo in a room is audible over your headset. You can reduce this effect by ensuring that our microphone is close to your mouth. You can also reduce echo by moving into an environment that has less noise or includes sound-absorbing materials.

Proximity Between Agents

  • Sitting close to another agent who is on the same call can result in a feedback loop between your headsets, which creates an echo. Moving apart or adjusting your microphone sensitivity can reduce this effect.

Noise-Canceling / Echo Suppression Headset

  • Some headsets are equipped with noise cancellation or echo suppression technology. If your headset has this capability, it can be useful for preventing echo-related call quality issues.

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