Imperfect Audio Quality: Tunnel Voice

rtaImage__1_.png Tunnel Voice Symptom Recording

rtaImage__1_.png Control Recording without the Symptom

rtaImage__1_.png Tunnel Voice Snippet Recording

Tunnel voice is similar to talking in a tunnel or on a poor quality mobile phone. If you are experiencing this issue contact support.  


Contact Support

If you are still experiencing issues, contact Support:

  1. Submit a call report to Revenue in the RingDNA Dialer (if you have not already done so)
    • Categorize the call with one of the audio-related issues (Call Quality, Audio Latency, etc.)
    • Make sure to provide as many call reports related to the issue as possible (around 3 unique call reports is the "magic number")
    • Providing a sense of severity is very helpful - is this issue preventing you from making any calls at all? Is it more of an annoyance than a blocker? etc.
    • Add some feedback in the Notes field on the call report; examples of good feedback topics include:
      • What sounds did you hear?
      • What issues did you encounter?
      • Does there appear to be any particular pattern to the issue and how it occurs? 
  2. Contact support directly

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