Dialer Extension Won't Open

Clicking the RingDNA Dialer extension button in Chrome does not open the dialer window or recall it to the desktop foreground.

Symptom

When a user clicks the extension button in Chrome to open the RingDNA Dialer, nothing happens.
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Cause

The exact cause is unknown, but the information we have available indicates a Microsoft update or new Chrome feature is preventing the dialer window from opening successfully.


Troubleshooting

If the steps above do not resolve your issue, try the following:

  • Disable “Latest stable Javascript Features” chrome flag
    • Copy/paste the following URL into your browser: chrome://flags/#disable-javascript-harmony-shipping
    • Set the highlighted feature to “Disabled”
    • Restart your browser

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