By utilizing time-based triggering criteria, Moments users can designate how much time should elapse from the start of the call before a notification can trigger. This is particularly useful when scoping notifications to be precisely relevant at specific timeframes within conversation, regardless of what is spoken or not spoken.
Triggering a Checklist 1 sec after the start of a call for a Rep to action on during the conversation
Triggering a Notification after 5min into a call to remind the rep to stick to talking points and/or discovery questions
Triggering a Notification after 15min into a call to remind the rep to wrap up the conversation and move on to the next
Note: If a call’s duration does not reach the elapsed time value for a time-based triggering notification, the time-based notification will not trigger on the call. e.g. notification is set to trigger at 5min 1sec after the start of the call, the call ends at 4min 58secs. The time-based notification does not trigger.