String Too Long

The STRING_TOO_LONG error occurs when Revenue.io attempts to send data to Salesforce that exceeds the character limit for a specific field. This is a common CRM integration error related to field settings in Salesforce.

Common Causes

This error typically occurs in the following scenarios:

• Text data from Revenue.io exceeds the maximum length allowed for the corresponding field in Salesforce

Troubleshooting Steps

As a Salesforce Administrator, you can troubleshoot this issue with the following steps:

1. Identify the affected field:
   • Check your Revenue.io account logs to identify which specific field is triggering the error
     • Example: "Error updating record: {{Field Name}}: data value too large: {{Value Sent}}  (max length={{MaxLength}}) (STRING_TOO_LONG)
   • Review the data in Revenue.io that's being sent to this field
2. Verify field limits:
   • In Salesforce Setup, navigate to Object Manager
   • Select the relevant object
   • Go to Fields & Relationships
   • Find the field receiving the error and check its current character limit
3. Compare data length:
   
   • Measure the character count of the values being sent
   • Confirm whether they exceed the Salesforce field limit

Resolution Strategies

Expand the Salesforce Field Limit

1. In Salesforce Setup, navigate to Object Manager
2. Select the object containing the field
3. Go to Fields & Relationships
4. Click on the field name that's receiving the error
5. Click "Edit"
6. Increase the length limit for the field
7. Save your changes

Need Additional Help?

If you've tried the solutions above and are still experiencing errors:

• Contact Revenue.io Support for assistance with data configuration
• Consult with your Salesforce implementation partner about optimal field settings
• Review the Salesforce Field Limits documentation for detailed information about character limits across different field types