We’ve introduced a multi-tab Moments™ experience to enhance how you manage back-to-back meetings and ensure a smoother workflow when handling overlapping calls. This update prevents sessions from blending into one another and gives you greater control over meeting-related actions.
Overview
Manage Multiple Meetings Simultaneously
- You can now have multiple meetings open at the same time within Moments™.
- If one meeting runs over and overlaps with the next, each call will remain distinct in its own tab.
Seamless Meeting Assistant Control
- Easily remove the Meeting Assistant from one meeting while continuing in another.
- Helps when transitioning between calls without disrupting recording or transcription.
Enhanced Post-Meeting Actions
- You can now set related records, dispositions, and meeting types at your convenience.
- No more rushing to input details before a session times out—the conversation tools remain available indefinitely until you update and save them.
Quick Access to Scheduled Meetings
- Meetings automatically start when detected in your calendar.
- You can also manually add a new meeting by clicking "New Meeting" and entering a meeting URL.
How to Use the Multi-Tab Moments™ Experience
- Switch Between Meetings: If multiple meetings are in progress, select the tab for the call you want to focus on.
- Manage Active Sessions: End a call or remove the Meeting Assistant from a session you no longer need.
- Update Meeting Details: Add a disposition, meeting type, and related records after the call—at your own pace.
- Start a New Meeting: Click "New Meeting", enter the meeting URL, and start tracking immediately.
Why This Matters
- Prevents call data from blending when meetings overlap.
- Provides flexibility to manage multiple conversations effortlessly.
- Eliminates time restrictions for entering post-call details.
- Ensures a cleaner, more organized experience when handling multiple meetings.