Overview
Call Quality Monitoring is a proactive feature that helps ensure you're getting the best possible call experience. During your calls, the system continuously monitors various aspects that could impact your calling experience. If an issue is detected, you'll receive an immediate alert with specific guidance on how to resolve it.
Benefits
- Real-time alerts when issues impacting call quality are detected
- Clear guidance on how to resolve common issues
- Better visibility for team administrators into call quality trends
Types of Alerts
You may receive alerts for the following situations:
| Alert Type | Cause | Alert Text |
| Speaker Connection Issues | your speaker settings might prevent you from hearing audio. |
"No audio output source detected. Please check your device's audio settings" or "The output device you are using is not supported. Please select a new audio playback device." |
| Microphone Volume | When your microphone settings might prevent others from hearing you. | "We've detected no audio input from your microphone for a while. Make sure your microphone is not muted and is working properly." |
| Local Network Issues |
High latency (causing audio delays) Packet loss (causing choppy audio) Network jitter (causing crackling or unstable audio) General poor network conditions |
"Your network connection is unstable. Get Help. |
Reporting Call Issues
While the system automatically monitors network quality and other factors, you can still manually report any call-related issues you experience. See: How to Submit a Call Report.
For Administrators
Administrators have access to additional insights, including:
- Overview of call alerts across the team
- Identification of users experiencing recurring issues
- Trend analysis of call alerts over time
- Detailed reports for troubleshooting
See our Call Quality Dashboard report for more information.