Troubleshooting Notifications on Mobile

If you are not able to see notifications in the Mobile application added to your device, you can troubleshoot by performing the following steps:

Ensure you are using HTTPS

When configuring the application for the first time, ensure you are accessing ringDNA from the following URL: https://softphone.ringdna.net

If your URL only contains "http://" we will not be able to display notifications. Remove the application from your home page and repeat the configuration steps to add the application back to your device using this URL instead.

Reset Mobile Push Notifications

  1. Go to the settings tab of the application
  2. Navigate to "Mobile Push Notifications" and set them to OFF
  3. Re-enable"Mobile Push Notifications" by turning them to ON
  4. Once you have toggled the notification settings you need to Force-quite the application. 
  5. If you are using an iOS application you can force quit the application by:
    1. Swipe up from the bottom of the device.
    2. If your device has a home button, double-press that instead.
    3. This will bring up a carousel of all the open windows on your device.
    4. Swipe the app you want to close. It will disappear from the carousel.
  6. If you are using an Android device you can force quit the application by:
    1. Open the settings and tap Apps. ...
    2. Tap See all <#> apps and then locate the problem app that you want to shut down. ...
    3. Select the app and choose Force stop. ...
    4. Tap OK or Force stop to confirm that you want to kill the running app.
  7. Once you have forced quit the application, select the application. 
  8. You will be prompted to log back into the application. 
  9. Once logged in, navigate back to settings and select the "Test" button associated with "Mobile Push Notifications"

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