Mobile Overview
The ringDNA Communication Hub can be leveraged natively on Android and iOS devices by adding the application to your device's home screens. The application works across both device types using Web Push Notifications to deliver notifications for inbound SMS and audio calls. This article highlights how to add the application to your mobile devices, how to enable push notifications, and what to expect when receiving notifications for new calls and SMS messages.
Adding the ringDNA Application to your Device
To add the ringDNA application, you must first open the ringDNA Communications Hub on your mobile device. Navigate to: https://softphone.revenue.io or tap the button below on your mobile device.
Ensure the URL in your address bar begins with 'https://' or you will not be able to receive notifications to you device.
iPhone users: You must be on iOS 16.4 or later for notifications to work. Support for web push notifications are not supported by Apple on earlier versions of iOS.
Occasionally, Apple will revoke web notification access. If you aren't receiving notifications, you may need to check your ringDNA settings and confirm Mobile Push Notifications are enabled. This can happen after a period of 2-4 weeks.
Adding the ringDNA Application to your Android Device
Once you navigate to softphone.revenue.io on your Android device click the "
" icon in the upper-right-hand corner to get the menu.
Next click the "add to home screen" option
Next, you'll need to name the app. By default the name of the application will be set to "ringDNA." Set the name of the application to your choosing then select the "Add" option.
Next, you will receive a confirmation screen showing you the name and icon of the application. Select the "Add to home screen" link to complete the process.
Now you can navigate to your home screen to view and launch the ringDNA application from your device.
Adding the ringDNA Application to your iOS Device
Once you navigate to https://softphone.revenue.io on your iOS device click the "
" icon from the safari toolbar.
Next, select the "Add to Home Screen" option.
Next, you'll need to name the app. By default the name of the application will be set to "ringDNA." Set the application name to your choosing then select the "Add" option.
Now you can navigate to your home screen to view and launch the ringDNA application from your device.
Configuring Mobile Notifications
Once you have installed the ringDNA Communication Hub on your device by adding it to the home screen you can launch the application by selecting the application icon.
After the application is launched, log into the application using your Salesforce credentials.
Once you are logged into the application, your device will ask for Microphone access. This is required to place outbound calls directly from your device without call forwarding. Select the "Allow" button to provide access to your microphone.
The first step that you want to take after providing microphone access is to enable push notifications for your device. To do so scroll the horizontal navigation to the right until you find the "
" settings icon. Select the icon to view and manage your settings.
Scroll to the bottom of the settings list to find the "Mobile Push Notifications" configuration. By default, notifications will be disabled for your device. Select the toggle to enable notifications.
On selection, you will be provided a modal to allow notifications. We recommend that you select the "Allow" notifications option so that you receive notifications as immediately as possible so that you can react to new inbound calls and SMS messages as quickly as possible.
With notifications enabled, you can send yourself a test notification by selecting the "Test" button. Once selected you will receive a test notification within a few seconds. if you have not received a notification in 30 seconds then you must force quit the application, relaunch it, and sign back in to test the notifications once again.
Manage Notification settings on your Device
Manage ringDNA notification Settings on your Android Device
To manage the frequency and preferences of your Android device swipe up to get to the control panel and click on the "" gear icon.
Select the notifications option within the settings list.
click app notifications
click chrome
Scroll down the list of settings until you reach the "Sites" section. Select the "softphone.revenue.io" option.
On this page, you can configure ringDNA notification settings. For example, click to enable "pop on screen" to see notification popups.
Manage ringDNA notifications Settings on our iOS device
To manage the frequency and preferences of your iOS device open the settings application on your device. Once open, select the Notifications section.
Within the Notifications list, scroll down to find the ringDNA application.
Select the ringDNA application to be able to
Post Configuration Capabilities
Once you have completed the configuration of your device you can ensure that inbound notifications are contextualized by syncing your contacts from Salesforce to your device, receive inbound notifications for new Calls and SMS messages, and place calls or send SMS messages directly from the ringDNA application on your device.