Call Transcription is Missing


When a user visits a call recording page, the basic call player displays without showing a Call Transcript.

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  • The call owner is not a Conversation AI licensed user and is not configured to have their calls processed by Conversation AI.
  • The call recording is less than 90 seconds, which is the minimum recording duration required to have a call transcribed by Conversation AI.
  • The call recording is greater than 90 seconds, but there were no spoken words to transcribe.


  • Ensure the call owner has a Conversation AI license. See: Viewing Licensed Users By Product.
  • Ensure the recording duration is greater than 90 seconds and there is spoken audio to transcribe.

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