When upgrading from earlier Guided Selling package versions to 9.0+, some customers have reported that all actions on the Engage tab disappear. This happens if the BackfillSequenceAssociationsBatch fails to run after the upgrade completes.
To force the job to re-run, a Salesforce Administrator can run the following script via the Developer Console in Salesforce.
- Click the Gear icon in Salesforce in the top-right and open the Developer Console
- At the top of the window that opens, select Debug > Open Execute Anonymous Window
- Paste the code below into the text box and click “Execute”
Wait for the Apex Batch job to complete. You can monitor it’s progress in the Apex Jobs list in Salesforce. After this step is complete, actions should be expected to display on Engage.