Understanding Voice Integrity (Beta)

Noticed a decrease in those pesky spam calls and texts lately? Thank consumer power! Complaints to Congress and the FCC has pushed major wireless carriers to crack down on bad actors placing fraudulent calls and texts. The result? Reduced spam and unwanted interruptions for all of us.

However, to achieve this, the Analytics companies used by these major US carriers are increasingly labeling phone numbers as spam. This has resulted in many businesses reporting decreased call answer rates and instances of their numbers receiving a "spam likely" label.

Voice Integrity is a free offering available in the US through our carrier partners. Once enabled, we will automatically register your phone numbers with the Analytics companies used by the major carriers in order to significantly reduce the chance that they are mislabeled as spam.

Note: This feature has will not entirely eliminate spam labels.  If a phone number is reported as spam by enough call recipients, it's still possible for your number to be flagged as spam. If this happens, please reach out to support@revenue.io

 

Setting Up Voice Integrity

Prerequisite(s)

In order to register for Voice Integrity, you must have completed the following:

  • Registered for STIR/SHAKEN in the US.
    • This is typically completed during onboarding.

Requesting Voice Integrity

Voice Integrity is included in your services at no extra cost. To configure Voice Integrity, we will provide additional information to the major carriers about your business. Submit a ticket to our Support team requesting Voice Integrity access and include the following information:

  1. Company Size (# of employees)
  2. URL of company website or social media presence
  3. Use Case
    • Refer to the list of carrier approved use cases below. If your use case is not listed, provide a brief description.
  4. Additional details to share with Carriers
    • Describe the business and who you are typically calling.
    • How is their contact information captured and how do they consent to receive your call?
    • What is a typical reason for calling?

Carrier Approved Use Cases

  • Identify & Verification
  • Asset Management
  • Lead Generation
  • Intelligent Routing
  • Appointment Scheduling
  • Customer Support
  • Self-Service
  • Automated Support
  • Appointment Reminders
  • Employee Notifications
  • Delivery Notifications
  • Emergency Notifications
  • Contactless Delivery
  • Order Notifications
  • Service Alerts
  • Purchase Confirmation
  • Mass Alerts
  • Fraud Alerts
  • Contact Tracing
  • Lead Management
  • Lead Nurturing
  • Telemarketing
  • Marketing Events
  • Rewards Program
  • Lead Alerts
  • Lead Distribution
  • Abandoned Cart
  • Call Tracking
  • Outbound Dialer
  • Click to Call
  • Phone System
  • Meetings/Collaboration
  • Telehealth
  • Distance Learning
  • Shift Management
  • Field Notifications
  • Dating/Social
  • Remote appointments
  • Group Messaging
  • Exam Proctoring
  • Tutoring
  • Therapy Individual
  • Therapy Group
  • Pharmacy
  • First Responder
  • Survey/Research

Was this article helpful?

/