Call Transfers Overview


The ability to transfer calls within the RingDNA Communications Hub is of paramount importance in ensuring seamless and efficient communication within a business environment. This feature empowers employees to effortlessly redirect calls to the most qualified and available team member, thereby maximizing productivity and customer satisfaction. It enables teams to provide swift and accurate responses to inquiries, resolve issues promptly, and offer a personalized customer experience. Additionally, call transfers facilitate collaboration and knowledge sharing among team members, fostering a culture of teamwork and ensuring that expertise is leveraged effectively. Ultimately, this functionality enhances overall operational efficiency, leading to improved customer relations and ultimately, business success.

How to Transfer a Call in RingDNA

While on a live call in RingDNA, click the "Transfer" button

This will launch the "Transfer Call" window.

On this window, users can enter search criteria to find a transfer recipient (e.g. a user, Call Queue, Call Flow or Favorite), or they can select a user that they have recently transferred to via the "Recent Transfers" table.

Then, they can select one of two options to initiate the transfer:


Related Articles

To learn more about Call Transfer features, please see the following articles:

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