Number redaction is a supported feature of Conversation AI that can be enabled by contacting our Support team or your Account Manager.
Any numbers mentioned during a recorded call will be automatically removed from the resulting transcription and call recording. This includes both single and multiple-digit numbers, as well as addresses and dates. At this time, It's not possible to redact only certain types of numbers.
Number redaction is not retroactive and only affects call recordings processed after the feature is enabled. To reprocess existing call recordings, please contact your Account Manager for a professional services evaluation.
Examples
| Anna has 6 apples | becomes | Anna has [REDACTED] apples. |
| The Eiffel Tower is 1,083 feet tall | becomes | The Eiffel Tower is [REDACTED] feet tall. |
| Call us any time at 888-815-0802 | becomes | Call us any time at [REDACTED]. |
| World Compliment Day is on 3/1 | becomes | World Compliment Day is on [REDACTED]. |
| Only 4 easy payments of $19.99? Sign me up. My credit card number is 49168601......... I just need it before my friend's 30th birthday on May 6th | becomes | Only [REDACTED] payments of [REDACTED]? Sign me up. My credit card number is [REDACTED]. I just need it before my friend's [REDACTED] birthday on [REDACTED]. |
In an era of increasing data privacy regulations such as the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), businesses have a legal obligation to protect customer and employee data. Redaction helps these businesses minimize risk of accidental exposure of personal information.