Accessing any product within the Revenue.io portfolio of products requires a Salesforce license. We use Salesforce as the authentication method of our products to ensure that you have the deepest integration possible with Salesforce at the center of your system of record. Below is an overview of the licenses that you can use to access our products. The rule of thumb is that to leverage our applications you need to be on a Salesforce edition that includes or allows you to pay for access to the Salesforce API and that leverages the standard Salesforce lead and contact objects.
Salesforce Editions Supported by Revenue.io
ringDNA, Moments™ Conversation AI
|Performance||Yes, with purchased API access as an add-on||Yes, with purchased API access as an add-on|
|Starter||Not supported||Not supported|
|Chatter User Licenses
|Chatter External||Not supported||Not supported|
|Chatter Free||Not supported||Not supported|
|Chatter Only (aka Chatter Plus)||Not supported||Not supported|
|Lightning Platform Starter||Yes, Salesforce limits object access and API calls per day to 200 per user.||Not supported|
|Lightning Platform Pro||Yes, Salesforce limits object access and API calls per day to 1000 in Enterprise or 5000 in Unlimited orgs.||Not supported|
|Experience Cloud User|
A community license works like a standard Salesforce internal license: external users with a member-based license (that is, a license that is assigned to a specific user) are able to access a community as many times as they want. However, external users do not have access to the internal org.
The External Identity license is a standalone license that Salesforce customers buy to deliver identity services, like single sign-on and passwordless login, to their customers and partners. To expand user access and capabilities, customers can upgrade their External Identity license to a community license at any time. For more information, see External Identity License Details.
For additional information about experience cloud licenses click here.
|Customer Community||Yes, with API access||Not supported|
|Customer Community Plus||Yes, with API Access||Not supported|
|Partner Community||Yes, with API Access||Not supported|
|External Apps||Yes, with API Access||Not supported|
|External Identity||Yes, with API Access||Not supported|
|Channel Account||Yes, with API Access||Not supported|
|Service Cloud User||Not supported||Not supported|
|Sites and Site.com User Licenses
|Guest User||Not supported||Not supported|
|Site.com User||Not supported||Not supported|
|Authenticated Website Licenses
|Authenticated Website User||Not supported||Not supported|
For insight into specific sub-types of licenses please see the Salesforce pricing by edition which also includes available add-ons and supported creatures. Here you will see the license types and the editions that are included within.